ZOOM FAQ!
Got questions? We've got answers!
Yes. All our car rental rates include GST (New Zealand sales tax), unlimited kilometres, and insurance with an excess of $2500. All extra items required such as car seats are available at a small extra charge.
Yes. One-way hires are possible and can be arranged between any of our branch locations, subject to availability and relocation fees.
Yes. However, if your drivers licence is not printed in English you will need to arrange for an International Drivers Licence or call to discuss with us. You must be over 21 years of age to hire a rental car in New Zealand.
If you return you vehicle earlier than expected then no refund is applicable.
Your hire is paid for in full at the time of booking through our online booking engine and the cancellation fees apply below:
No cancellation fee applies for cancellations made more than 48 hours prior to the scheduled start of the hire.
A 1 day hire cancellation fee applies for cancellations made between inside 48 hours to the scheduled start of the rental.
In order to drive one of our rental cars you need to have a full licence that is printed with English characters. If the licence is not in English characters then you will need to supply a translated licence or call us to discuss.
No cancellation fee applies for cancellations made more than 48 hours prior to the scheduled start of the hire.
A 1 day hire cancellation fee applies for cancellations made between inside 48 hours to the scheduled start of the rental.
No. We do not charge a bond provided the hire is secured or paid for by credit card. If you are unable to supply a credit card a bond of up to $2500 may be required at the start of your hire. This bond can be paid by cash, eftpos or debit card.
YES. there is a 2.5% surcharge. Yes. We accept Visa and Mastercard.
We offer a simple excess reduction option at $12.00 per day to reduce to $250.
Yes, subject to prior arrangement and agreement. For after-hour pickups, we require the Customer Rental Agreement to be signed and pre-paid in full at least 24 hours prior to pickup. An after-hours fee of $35.00 for hires that fall outside of our office hours of 8am-5pm Mon-Sun may apply.
For an after hours meet and greet service, please contact us to discuss.
YES. Nelson Airport compulsory $5 per entry charge.